- Set up calls at mutually workable hours. Avoid blocking calendars with local meetings during shared hours. Fridays are often a poor choice.
- Start on time. Leaders should set up the bridge or Live Meeting before the call starts. Attendees should always show up on time.
- If you can’t make it, cancel or decline least 18 hours in advance. Changing your plans to attend a non-existent meeting is very frustrating. Think carefully if the recipient will see your cancellation in time (they may be asleep).
- Assume the best. If the other team isn’t meeting your expectations, it’s probably because of a lack of awareness or a misunderstanding—not incompetence. Clarify and confirm before drawing conclusions or judging.
Use the right tools
- Choose the right tool. Office Communicator is great for 1-1s and small group meetings. LiveMeeting is usually better for large group meetings.
- Use video. Seeing faces increases the quality of the communication. It also helps create focus, preventing people from getting distracted, having side conversations, checking their email, etc.
- In a group, use a RoundTable. As well as enabling video, the noise-cancelling mics it has are excellent. Make sure all your meeting rooms have one, including the satellite mics.
- On your own, use a headset. The sound quality for both parties is far superior.
- Don’t use your laptop microphone. Laptop microphones are poor quality and pick up noise from your laptop’s fan, disk, and keyboard. Use the mic on your webcam or, better yet, an external mic.
- Be a black-belt Ninja with the tools. Make sure you can set up and join meetings quickly so that they start on time. Learn all the available features. Set up time to sit with your local team to practice and explore.
Fore more visit –> Scott Hanselman – 30 Tips for Successful Communication as a Remote Worker